Support

About Registering and Support

Q: Am I entitled to free technical support?

Q: Who do I register with? What's the process?

Q: Is it safe to register with a credit card via the Internet?

Q: How do I get a 'registered' version of the program?

Q: My registration key isn't accepted?

Q: I am a registered user and my device was lost/stolen/broken etc. How do I get a new or updated key? Is there a charge?

Q: Is there a return policy?

Q: Can I transfer my license between the Palm and Pocket PC versions of CityTime?

Q: Am I entitled to free technical support?

Yes we have and will continue to provide free technical support for all of our products.

 

Q: Who do I register with? What's the process?

You can register with us at this site or with most of the specialist handheld software sites on the internet. Some sites which carry our products include Handango.com, PalmGear.com and PocketGear.com.

If you register through this site then you will receive a registration key for your product immediately via email.

If you register through another site then the process is follows: As soon as the registration is complete you will receive an email from the site confirming the registration and you will also receive an Extension Key which can be entered into the product to extend the trial period by ten days. It then normally takes about a day for the registration details to arrive here and for us to process the registration and send you a Permanent Registration Key. The permanent key can then be entered to enable permanent registration of the software.

 

Q: Is it safe to register with a credit card via the Internet?

Credit card fraud, if it occurs, is usually in the form of small regular transactions and almost never in the form of large transactions.

We have been supplying handheld software over the internet since 1998 and in this time we have never heard of an instance of credit card fraud occuring to any of our customers,

 

Q: How do I get a 'registered' version of the program?

There is no such thing as a registered or unregistered version of our programs - the program is unlocked when the registration key is entered via the registration screen in the program. There should be no need to download or reinstall the program, entering the permanent registration key is all that is required. If you have any version of our software installed on your organiser, entering the key will unlock it. You should then be able to install new versions and it will always stay registered and unlocked. 

 

Q: My registration key isn't accepted?

Very occasionally registration keys do not work when first entered into the program. This is almost always to do with not having the correct username to generate a registration key from. If this happens please contact us and we'll send you an updated key as soon as possible. Details of what to do if this occurs are included in the 'official' registration email that we send to you.  

 

 Q: I am a registered user and my device was lost/stolen/broken etc. How do I get a new or updated key? Is there a charge?

The registration key system is designed to prevent wholesale copying of the program, not to make life difficult in any way for owners of the product. If you require a new or updated registration key we're generally happy to send them to anyone that's a registered user of the program. This is a trust thing and so far the policy hasn't been abused. Your registration details are kept here securely (and not sold to anyone) so you can always get in touch with us if you need help.

 

 Q: Is there a return policy?

Products may be refunded if they fail to operate, are ordered twice by mistake, if they cannot be registered etc. Refunds are made at our discretion, but we have never turned down a legitimate refund request.'

 

Q: Can I transfer my license between the Palm / Pocket PC versions of CityTime?

All of our upgrades have been free for new versions on any platform but we do not offer free upgrades or crossgrades between say the Palm version of CityTime and the Smartphone version of CityTime.

The reason for this is that the development work required to create software for another platform is, to all intents, the same as that required to create the software initially.